Frequently asked questions.

  • The 12 hours' notice is required for cancellations or rescheduling. If you cancel within 12 hours, Drop-in clients are subjected to a 50% charge, and credit package holders will be charged 50% full credits. No show up for your session, you will be charged for the full lesson.

  • All the sessions and products are final sale.

    For single class cancellations, the class credit back into your account to use for a future booking before it expires.

    1. please arrive at least 5-10 minutes before class starts

    2. Please sign the online waiver and let the instructor know about any injuries or special requests before class begins.

    3. please put your phone on silent and keep it stowed away.

    4. The grip socks are required for safety and cleanliness for the Pilates class. We also sell them if you forget.

    5. Please bring your own mat for group yoga and mat Pilates class. We offer the $5 mat rental per use and sell new yoga mats $69 in studio if you forget.

    For new students: Please arrive 10-15 minutes early to allow for an introduction to the studio and any specialized equipment.

  • For Yoga class, if you are a beginner, we recommend starting with our private session. For Pilates class, we only offer private, duet Pilates and 1V3 group Pilates sessions. Your professional and experienced instructor will create a personal workout for your specific needs using all Pilates equipment to best suit your needs.

    If you are currently pregnant or have recently given birth, we highly recommend joining our prenatal & postnatal special courses after you are approved by your Obstetrician. Our featured courses include yoga and Pilates guidance, specifically designed to support you through this special period and help your body recover and thrive. For more details, please contact our customer servicevia email or text message.

  • Unused class credits will expire after the validity period. No refunds or extensions will be granted.

    If you cannot finish your credits before expiration due to reasons beyond your control, and you still want to keep practicing with us. please contact us to renew before your package expires. We will transfer any unused credits from your previous package to your new one.

    If you have Medical Reasons/Planned Absence/ Emergency reasons, please contact our customer service for more info.

    1. please arrive at least 5-10 minutes before class starts

    2. Please sign the online waiver and let the instructor know about any injuries or special requests before class begins.

    3. please put your phone on silent and keep it stowed away.

    4. The grip socks are required for safety and cleanliness for the Pilates class. We also sell them if you forget.

    5. Please bring your own mat for group yoga and mat Pilates class. We offer the $5 mat rental per use and sell new yoga mats $69 in studio if you forget.

    For new students: Please arrive 10-15 minutes early to allow for an introduction to the studio and any specialized equipment.